Payment

We accept payments via PayPal and direct checkout through Chase Paymentech. Sorry we don't accept checks/ e-checks or money orders.

Once payment received, please allow 1-2 days to process and 2.5-3 weeks for us to create your ring from scratch (we make all our items to order to preserve energy and reduce waste for a greener earth); unless otherwise stated.   All RUSH items MUST be paid in full in order for the project to be launched. 

Tax will be added to shipments within Illinois (10.25%).

For all international packages, you are responsible for your country's duties, taxes, and/or other importing fees. Thank you!

 

Returns/Exchanges 

Love & Promise Jewelers offers a 5-day money-back guarantee or exchange on all purchases (this excludes items that are custom-made, engraved, specialty sizes, rushed, discounted, and items on payment/financing plans). Rings purchased within the sizes 3.5-8 are eligible for the 5-day money-back, excluding our Chic Classics Collection. Specialty sizes, such as anything under size 3.5 and over size 8, is nonrefundable. For our Chic Classics Collection, the sizes of 4-10 are eligible for a return or exchange; sizes below 4 and above 10 will be considered a specialty size. Specialty sizes and customizations are nonrefundable. All items returned must be in new/unused condition with all original documents and packaging. Returned or exchanged items MUST have original tags attached, no exceptions. Contact help@loveandpromise.com for a return authorization number prior to shipping item back so we can keep an eye for package. You will have 5 days from the time you sign for your package to postmark the package back to us; all items purchased (excluding custom-made, discounted, and items on payment/financing plans) are eligible for a 1-time exchange within 2 weeks of receiving the item. Love & Promise Jewelers and Rosados Box cannot assume any responsibility for any item not returned in the manner described. We are not responsible for loss or damage of return shipments. Returned items may be subject up to 40% restocking charge. Other restrictions may apply.* 

 

All OPENED (Purrfect Sunday Products), DISCOUNTED, RUSHED, LAYAWAY/FINANCED and/or CUSTOM ORDERS are non-refundable; this includes partial payments. We reserve the right to refuse returned items we deem as not in sellable condition, damaged, altered, or used. New standard orders, excluding custom, that are completed and to be shipped, but are postponed or if shipments are withheld, will have a 2 month window from day of completion to confirm the cancelled order for either an exchange or refund, whichever the item(s) is eligible; anything outside of this time frame is not eligible for an exchange or refund. Any orders that have been shipped but returned back to us due to reasons controlled by the recipient will be subject to additional shipping fees to reship the item. If additional instructions and payment are not provided within 1 month of the item being returned back to us, the order is not eligible for any refunds or exchanges. All rushed projects must be fully funded prior to launch. All store credits must be used within 6 months of credit note issue date.

Refunds are returned in the manner in which it was received as long as the provided guidelines above are followed. Refunds are subject to a minimal $10 handling fee, depending on value of the item(s). If we re-sized your ring, there will be a $25 charge. If the item was damaged in anyway, you will be charged for the damages. If the item is returned without its original box, tote, and/or all original documents that were shipped with package, there will be a $25-$50 charge (depending on what was not returned). Other restrictions may apply.* 

 

Cancellations

Cancellation requests must be submitted within 24 hours of order placement for standard listed items. Our team begins sourcing materials and/or working on your products as soon as your order is placed. Any cancellation requests after 24 hours will be considered a standard return and all return policies will apply (see above). Please note, custom projects are not eligible for cancellations. We order all materials immediately after payment for anything custom. 

 

How to Package Return on Item Once You've Received Return Authorization

PLEASE FIRST CONTACT return@loveandpromisejewelers.com PRIOR TO SHIPPING ITEMS TO OUR SHOP. She will provide the Return Authorization number and instructions on how to ship the item the package back safely for the return.

When packaging your item, make sure the item is returned in its original new condition with all the original documentations and packaging. MAKE SURE PRIOR TO SEALING the package that the inside, the jewelry is, unable to shift around inside the box. A good way of packaging is placing the piece of jewelry in a ziploc bag and then place it within sturdy jewelry box.This will offer cushioning and protection for the item during shipment. Have the outside of the package (box where the label will be placed) sealed along all the edges and make sure the box can not easily be opened. When shipping the item back, DO NOT let anyone see you packaging jewelry and DO NOT mark ANY words pertaining to jewelry on the package! This will prevent the box from being broken into and will prevent someone from jumping you thinking you are a baller celebrity :)

Please have the item shipped to:

L & P Co. 
Attention: Return/Exchange
29 E. Madison St. Suite 1501
Chicago, IL 60602
312.726.1348

When the package is created, please send us the tracking number and make sure the item is insured when shipping back as we are not responsible for lost or stolen packages. Upon receiving the package, we will inspect the returned item(s), original documentations, and packaging. If everything looks good, as we would expect from you :), we will issue you the full refund minus shipping charge(s) to you. Thank you for giving us a try and hopefully you'll give us a try next time my friend :)

 

How to Package for an Exchange

PLEASE FIRST CONTACT return@loveandpromisejewelers.com PRIOR TO SHIPPING ITEMS TO OUR SHOP. She will provide the Return Authorization number and instructions on how to ship the item the package back safely for the exchange.

When packaging your item, make sure the item is returned in its original new condition with all the original documentations and packaging. MAKE SURE PRIOR TO SEALING the package that the inside, the jewelry is, unable to shift around inside the box. A good way of packaging is placing the piece of jewelry in a ziploc bag and then place it within sturdy jewelry box. This will offer cushioning and protection for the item during shipment. Have the outside of the package (box where the label will be placed) sealed along all the edges and make sure the box cannot easily be opened. When shipping the item back, DO NOT let anyone see you packaging jewelry and DO NOT mark ANY words pertaining to jewelry on the package! This will prevent the box from being broken into and will prevent someone from jumping you thinking you are a baller celebrity :)

Please have the item shipped to:

L & P Co.
Attention: Return/Exchange
29 E. Madison St. Suite 1501
Chicago, IL 60602
312.726.1348

When the package is created, please send us the tracking number and make sure the item is insured when shipping back as we are not responsible for lost or stolen packages. 

Please also include within the package 1) a copy of your original receipt WITH you RA#, 2) Provide a copy of your COMPLETED DocuSign. Please allow 2-3 weeks crafting period prior to shipping.

 

How to Package for a Repair

PLEASE FIRST CONTACT Repairs@loveandpromisejewelers.com PRIOR TO SHIPPING ITEMS TO OUR SHOP. She will provide the Return Authorization number and instructions on how to ship the item the package back safely for the repair.

Note: Warranty is voided IF item has been sized, altered, or worked on by another jeweler other than Love & Promise Jewelers. You will be charged for repairs needed if the item falls into any of the above categories. We offer 1 free resizing within 3 months of purchase (excluding any men's bands) If the size adjustment is within 3.5-8, there no charge for your resizing but you are responsible for shipping to and from our studio. Should the size be larger or smaller than our standard ring size 3.5-8, we will charge market price for the size adjustment. For our men's bands, you have 30 days to exchange the ring size for ONLY the price difference between the listed sizes. After the 30 days, there will bea  labor fee plus the additional materials needed for the size adjustment.

For all general shipments, please make sure to send photos to Repairs@loveandpromisejewelers.com of the item shipped in multiple angles. For repairs specifically, take photos of the area that needs to be repaired.

MAKE SURE PRIOR TO SEALING the package that the inside, the jewelry is, unable to shift around inside the box. A good way of packaging is placing the piece of jewelry in a ziploc bag and then place it within sturdy jewelry box. This will offer cushioning and protection for the item during shipment. Have the outside of the package (box where the label will be placed) sealed along all the edges and make sure the box cannot easily be opened. When shipping the item back, DO NOT let anyone see you packaging jewelry and DO NOT mark ANY words pertaining to jewelry on the package! This will prevent the box from being broken into and will prevent someone from jumping you thinking you are a baller celebrity :)

Please have the item shipped to:

L & P Co.
Attention: Repairs & Alterations
29 E. Madison St. Suite 1501
Chicago, IL 60602
312.726.1348

When the package is created, please send Repairs@loveandpromisejewelers.com the tracking number and make sure the item is insured when shipping back as we are not responsible for lost or stolen packages.

Please also include within the package 1) a copy of your original receipt, 2) a copy of the signed DocuSign. Please allow about 2 weeks for the repairs/adjustments, unless otherwise specified. 

 

Payment Plan/Layaway

We are pretty flexible on the manner of which you'd like to pay. We only ask that the item be paid in full WITHIN 3 months. So by the time you make the final payment, your ring will be ready to ship out. We use a program that sends an email that attaches an invoice that details your project. To pay each time, just reference the same invoice link we had sent you to make your payments. Every time you place a payment, you will receive a follow up email that details your deposited amount for your record; the amount deposited will automatically deducted from the remaining total. Yup!!! It's that easy!

Please note, we will NOT start the project until the item is at least 50% paid off. Thank you in advance for understanding. Layaway option is not available for certified diamond engagement rings that are 1ct and over (center stone). All layaway projects are nonrefundable; this includes partial payments.

If you are ready to launch your project, please provide these details needed for the payment plan:

1) First & Last Name?
2) Shipping address?
3) Email address?
4) Contact number?
5) Style of ring? Metal? Ring size?

This info will better assist us with detailing and launching the correct project. Thank you!

For all of those who are concerned with the security of your credit card info, we do NOT store any of your credit card info. It is all encrypted and processed through the merchant companies used.

 

Shipping Details

WE WILL PROVIDE TRACKING NUMBER FOR PACKAGE AS SOON AS PACKAGE IS READY TO SHIP :)

Shipping within U.S.: $17.00 and up (USPS or UPS)

Shipping International (Outside of USA): $60.00 and up. Price varies depending on the amount insured. It typically arrives 1-5 business days from date shipped. You are responsible for all duties/taxes received from your country. 

OUR PACKAGES tYPICALLY REQUIRE AN ADULT SIGNATURE in order for package to be released and a phone number in case they need to reach you regarding your package. IF PACKAGE IS ALREADY SHIPPED OUT and you need to change your address, you will be required to pay $35-$50 to change the address (depending on which shipping company, where is the new destination is etc...). This is because UPS & FedEx considers this as a new shipment and we will be charged for those changes; so please plan accordingly as to where you would like the package to be shipped to. IF WE DO NOT RECEIVE A CONTACT NUMBER PRIOR TO SHIPPING, we will NOT SHIP OUT the package until we receive the phone number. Our insurance company is one of the best jewelry insurance companies in the market, but they are also the strictest in rules & regulations unfortunately :/

Prices are subject to change as we follow the current shipping prices provided by the shipping companies.

 

1 Year Limited Manufacturer Warranty Against Defect

We at Love & Promise Jewelers, are confident in our products. That is why all of our products sold come with a 1-year limited warranty against any manufacturing defect. If you believe your item has a manufacturer defect, please contact us immediately. If we deem your merchandise is damaged due to a manufacturing defect, we will repair the merchandise at no charge. If we deem your item is not a manufacturer defect, we will reach out to you regarding the possible options for repair and the charges for the service. The warranty does not cover jewelry that is purposely damaged or not worn responsibly. Any alternations not made by our company will void the warranty. Our shop warranty does not cover damages occurred under normal wear and tear, trauma, or activities.* If the product does not undergo the tightening/check up every 6 months, we reserve the right to cease the limited manufacturer warranty. You are responsible for the shipping and handling charges to and from our shop for all services.

Rosados Box™ offers lifetime free tightening and check-ups. We suggest all jewelry that is worn regularly to be checked and tightened at least once every 6 months; ideally every 3 months. This is because the stones are all held by prongs and they can easily snag on things or get knocked around quite a bit from wearing; this can loosen the stones with time. You are responsible for the shipping and handling charges to and from our shop for this service.

For coverage beyond the 1-year limited manufacturer warranty, please ask for an appraisal at no charge when checking out so that you can get the ring insured from your own private insurance company in the event of an unlikely occurrence. We highly recommend www.jewelersmutual.com for a good reliable jewelry insurance company.

*Conditions for Warranty:
Please bear in mind, jewelry is not resistant to normal wear, activities or trauma. This is especially true for rings since hands are regularly subjected to extensive abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. We do not cover damage or loss resulted from failure to obtain necessary repairs in order to maintain the integrity of the product.

Here are some examples of common jewelry concerns that would not be considered manufacturing defects:
-Discoloration due to exposure to chemicals or makeup
-Prongs and precious metals, in general, wear down and may require rebuilding over time.
-Bent, caught, broken, or worn down prongs(s) allowing a stone to fall out or be lost due to normal wear or activities.
-Loss of stone or a stone has fallen out due to chipping or breaking caused by normal wear or trauma.

 

Possible Website Pricing Errors

Our strive for excellence is Love & Promise Jewelers Co's highest priorities as we do our best to prevent any possible mistakes from happening. However, sometimes mistakes do happen due to the system or typographical errors. Love & Promise Jewelers Co. reserve the right to correct any pricing mistakes the moment they occur, incorrect prices will not be honored. In case that the listed price is lower than the actual price, we will contact you regarding the price change before shipment or cancelation of an order. Love & Promise Jewelers Co. reserves the right to change prices at anytime and without any previous notice. For any further information please contact our Customer Service Department.