Return Policy

Returns/Exchanges 

Love & Promise Jewelers offers a 5-day money-back guarantee or exchange on all purchases (this excludes items that are custom-made, engraved, specialty sizes, rushed, discounted, and items on payment/financing plans). Rings purchased within the sizes 3.5-8 are eligible for the 5-day money-back, excluding our Chic Classics Collection. Specialty sizes, such as anything under size 3.5 and over size 8, is nonrefundable. For our Chic Classics Collection, the sizes of 4-10 are eligible for a return or exchange; sizes below 4 and above 10 will be considered a specialty size. Specialty sizes and customizations are nonrefundable. All items returned must be in new/unused condition with all original documents and packaging. Returned or exchanged items MUST have original tags attached, no exceptions. Contact help@loveandpromise.com for a return authorization number prior to shipping item back so we can keep an eye for package. You will have 5 days from the time you sign for your package to postmark the package back to us; all items purchased (excluding custom-made, discounted, and items on payment/financing plans) are eligible for a 1-time exchange within 2 weeks of receiving the item. Love & Promise Jewelers and Rosados Box cannot assume any responsibility for any item not returned in the manner described. We are not responsible for loss or damage of return shipments. Returned items may be subject up to 40% restocking charge. Other restrictions may apply.* 

 

All OPENED (Purrfect Sunday Products), DISCOUNTED, RUSHED, LAYAWAY/FINANCED and/or CUSTOM ORDERS are non-refundable; this includes partial payments. We reserve the right to refuse returned items we deem as not in sellable condition, damaged, altered, or used. New standard orders, excluding custom, that are completed and to be shipped, but are postponed or if shipments are withheld, will have a 2 month window from day of completion to confirm the cancelled order for either an exchange or refund, whichever the item(s) is eligible; anything outside of this time frame is not eligible for an exchange or refund. Any orders that have been shipped but returned back to us due to reasons controlled by the recipient will be subject to additional shipping fees to reship the item. If additional instructions and payment are not provided within 1 month of the item being returned back to us, the order is not eligible for any refunds or exchanges. All rushed projects must be fully funded prior to launch. All store credits must be used within 6 months of credit note issue date.

Refunds are returned in the manner in which it was received as long as the provided guidelines above are followed. Refunds are subject to a minimal $10 handling fee, depending on value of the item(s). If we re-sized your ring, there will be a $25 charge. If the item was damaged in anyway, you will be charged for the damages. If the item is returned without its original box, tote, and/or all original documents that were shipped with package, there will be a $25-$50 charge (depending on what was not returned). Other restrictions may apply.* 

 

Cancellations

Cancellation requests must be submitted within 24 hours of order placement for standard listed items. Our team begins sourcing materials and/or working on your products as soon as your order is placed. Any cancellation requests after 24 hours will be considered a standard return and all return policies will apply (see above). Please note, custom projects are not eligible for cancellations. We order all materials immediately after payment for anything custom. 

 

How to Package Return on Item Once You've Received Return Authorization

PLEASE FIRST CONTACT return@loveandpromisejewelers.com PRIOR TO SHIPPING ITEMS TO OUR SHOP. She will provide the Return Authorization number and instructions on how to ship the item the package back safely for the return.

When packaging your item, make sure the item is returned in its original new condition with all the original documentations and packaging. MAKE SURE PRIOR TO SEALING the package that the inside, the jewelry is, unable to shift around inside the box. A good way of packaging is placing the piece of jewelry in a ziploc bag and then place it within sturdy jewelry box.This will offer cushioning and protection for the item during shipment. Have the outside of the package (box where the label will be placed) sealed along all the edges and make sure the box can not easily be opened. When shipping the item back, DO NOT let anyone see you packaging jewelry and DO NOT mark ANY words pertaining to jewelry on the package! This will prevent the box from being broken into and will prevent someone from jumping you thinking you are a baller celebrity :)

Please have the item shipped to:

L & P Co. 
Attention: Return/Exchange
29 E. Madison St. Suite 1501
Chicago, IL 60602
312.726.1348

When the package is created, please send us the tracking number and make sure the item is insured when shipping back as we are not responsible for lost or stolen packages. Upon receiving the package, we will inspect the returned item(s), original documentations, and packaging. If everything looks good, as we would expect from you :), we will issue you the full refund minus shipping charge(s) to you. Thank you for giving us a try and hopefully you'll give us a try next time my friend :)

 

How to Package for an Exchange

PLEASE FIRST CONTACT return@loveandpromisejewelers.com PRIOR TO SHIPPING ITEMS TO OUR SHOP. She will provide the Return Authorization number and instructions on how to ship the item the package back safely for the exchange.

When packaging your item, make sure the item is returned in its original new condition with all the original documentations and packaging. MAKE SURE PRIOR TO SEALING the package that the inside, the jewelry is, unable to shift around inside the box. A good way of packaging is placing the piece of jewelry in a ziploc bag and then place it within sturdy jewelry box. This will offer cushioning and protection for the item during shipment. Have the outside of the package (box where the label will be placed) sealed along all the edges and make sure the box cannot easily be opened. When shipping the item back, DO NOT let anyone see you packaging jewelry and DO NOT mark ANY words pertaining to jewelry on the package! This will prevent the box from being broken into and will prevent someone from jumping you thinking you are a baller celebrity :)

Please have the item shipped to:

L & P Co.
Attention: Return/Exchange
29 E. Madison St. Suite 1501
Chicago, IL 60602
312.726.1348

When the package is created, please send us the tracking number and make sure the item is insured when shipping back as we are not responsible for lost or stolen packages. 

Please also include within the package 1) a copy of your original receipt WITH you RA#, 2) Provide a copy of your COMPLETED DocuSign. Please allow 2-3 weeks crafting period prior to shipping.

 

How to Package for a Repair

PLEASE FIRST CONTACT Repairs@loveandpromisejewelers.com PRIOR TO SHIPPING ITEMS TO OUR SHOP. She will provide the Return Authorization number and instructions on how to ship the item the package back safely for the repair.

Note: Warranty is voided IF item has been sized, altered, or worked on by another jeweler other than Love & Promise Jewelers. You will be charged for repairs needed if the item falls into any of the above categories. We offer 1 free resizing within 3 months of purchase (excluding any men's bands) If the size adjustment is within 3.5-8, there no charge for your resizing but you are responsible for shipping to and from our studio. Should the size be larger or smaller than our standard ring size 3.5-8, we will charge market price for the size adjustment. For our men's bands, you have 30 days to exchange the ring size for ONLY the price difference between the listed sizes. After the 30 days, there will bea  labor fee plus the additional materials needed for the size adjustment.

For all general shipments, please make sure to send photos to Repairs@loveandpromisejewelers.com of the item shipped in multiple angles. For repairs specifically, take photos of the area that needs to be repaired.

MAKE SURE PRIOR TO SEALING the package that the inside, the jewelry is, unable to shift around inside the box. A good way of packaging is placing the piece of jewelry in a ziploc bag and then place it within sturdy jewelry box. This will offer cushioning and protection for the item during shipment. Have the outside of the package (box where the label will be placed) sealed along all the edges and make sure the box cannot easily be opened. When shipping the item back, DO NOT let anyone see you packaging jewelry and DO NOT mark ANY words pertaining to jewelry on the package! This will prevent the box from being broken into and will prevent someone from jumping you thinking you are a baller celebrity :)

Please have the item shipped to:

L & P Co.
Attention: Repairs & Alterations
29 E. Madison St. Suite 1501
Chicago, IL 60602
312.726.1348

When the package is created, please send Repairs@loveandpromisejewelers.com the tracking number and make sure the item is insured when shipping back as we are not responsible for lost or stolen packages.

Please also include within the package 1) a copy of your original receipt, 2) a copy of the signed DocuSign. Please allow about 2 weeks for the repairs/adjustments, unless otherwise specified.