100% Satisfaction Guaranteed

 

Shop with Confidence! 

Love & Promise Jewelers offers a 5-day money-back guarantee or 2-week exchange on all purchases (this excludes items that are custom-made, engraved, specialty sizes, rushed, discounted, and items on payment/financing plans). Rings purchased within the sizes 3.5-8 are eligible for the 5-day money-back, excluding our Chic Classics Collection. Specialty sizes, such as anything under size 3.5 and over size 8, is nonrefundable. For our Chic Classics Collection, the sizes of 4-10 are eligible for a return or exchange; sizes below 4 and above 10 will be considered a specialty size. Specialty sizes and customizations are nonrefundable.You will have 5 business days from the time you sign for your package to postmark the package back to us; all items purchased (excluding custom-made, discounted, and items on payment/financing plans) are eligible for a 1-time exchange within 2 weeks of receiving the item. All items returned must be in new/unused condition with all original documents and packaging. Prior to sending the package back, you MUST call or email for a Return Authorization number. Once you receive the authorization number, please click follow the instructions right below in section 2 on how to package and the item back. Love & Promise Jewelers cannot assume any responsibility for any item not returned in the manner described. We are not responsible for loss or damage of return shipments. Returned items may be subject up to 40% restocking charge IF the above-listed directions are not followed. Other restrictions may apply*

Refunds are returned in the manner in which it was received as long as the provided guidelines above are followed. The cost incurred by us for original shipping will be deducted from all refunds (even on items with “free shipping”), unless the return is due to an out-of-the-box defect or a packaging error on our part. If we re-sized your ring, there will be a $25 charge. If the item was damaged in anyway, you will be charged for the damages. If the item is returned without its original box, tote, and/or all original documents that were shipped with package, there will be a $25-50 charge (depending on what was not returned).

 

Confidence In Our Quality & Service!

(1 Year Limited Manufacturer Warranty Against Defect)
We are confident in our quality and service! :)

 

We, at Rosados Box™, are confident in our work! That is why all of our products sold come with a 1-year limited warranty against any manufacturing defect. If you believe your item has a manufacturer defect, please contact us immediately. If we deem your merchandise is damaged due to a manufacturing defect, we will repair the merchandise at no charge. If we deem your item is not a manufacturer defect, we will reach out to you regarding the possible options for repair and the charges for the service. The warranty does not cover jewelry that is purposely damaged or not worn responsibly. Any alterations not made by our company will void the warranty. Our shop warranty does not cover damages occurred under normal wear and tear, trauma, or activities.* If the product does not undergo the tightening/check up every 6 months, we reserve the right to cease the limited manufacturer warranty. You are responsible for the shipping and handling charges to and from our shop for all services.

Rosados Box™ offers lifetime free tightening and check-ups. We suggest all jewelry worn regularly to be checked and tightened at least once every 6 months; ideally every 3 months. This is because the stones are all held by prongs and they can easily snag on things or get knocked around quite a bit from wearing; this can loosen the stones with time. You are responsible for the shipping and handling charges to and from our shop for this service.

For coverage beyond the 1-year limited manufacturer warranty, please ask for an appraisal at no charge when checking out so that you can get the ring insured from your own private insurance company in the event of an unlikely occurrence. We highly recommend www.jewelersmutual.com for a good reliable jewelry insurance company.

For further information on our shop policies, please visit policies

Guilt-Free Gorgeous Jewelry!

Our exclusive line Rosados Box focuses on all American made products that are ethically engineered, recycled metals, and fairly sourced stones! We super work to avoid social injustice! Although not all the products we offer is made by us, we work with companies that support similar values to our company culture. For products that are guaranteed ethically engineered and/or  fairly traded, please check in description of each product. Shopping for wonderful and socially conscience jewelry has never been so easy! :)

 

Feel Great About Your Rosados Box Purchase!

Because we believe in karma and "sharing is caring," Love & Promise Jewelers gives back! We believe in supporting positive causes that contribute to a better and healthy future for both the earth and global communities. A percentage of our earnings from ALL items sold in the Rosados Box line will be donated to charitable foundations such as the Living Lands & Waters, Ronald McDonald House Charities, Purple Heart Homes, and C.A.S.L. Thank you for supporting our movement towards a better earth and happier earth!! :D

 

Yes! We are Humans NOT Robots!

If you want to reach a human being regarding your piece of jewelry, repair, or just to say a hello! We can be reached via phone call (312)726-1348 or email via help@loveandpromisejewelers.com. That's right folks, you will reach a human being that can talk to you regarding your questions, concerns, etc...NOT a computer generated response! Each sale will be handled by a representative so that you will have a personal jeweler with every purchase. That's right folks...we care :)

 

Free Check ups & Tightenings for Life!

Rosados Box™ offers lifetime free tightening and check-ups. You are responsible the shipping and handling charges to and from our shop. We suggest all jewelry is worn regularly to be checked and tightened at least once every 6 months; ideally every 3 months. This is because the stones are all held by prongs and they can easily snag on things or get knocked around quite a bit from wearing; this can loosen the stones with time. Please follow directions on how to care for your jewelry here: Jewelry Care

 

1 Free Sizing Within 3 months

We offer 1 free resizing within 3 months of purchase (excluding our "Chic Classics Collection") If the size adjustment is within 3.5-8, there no charge for your resizing , but you are responsible for shipping to and from our studio. Should the size be larger or smaller than our standard ring size 3.5-8, we will charge market price for the size adjustment. For our Chic Classics Collection, you have 30 days to exchange the ring size for ONLY the price difference between the listed sizes. After the 30 days, there will be labor fee plus the additional materials needed for the size adjustment.